General FAQs

 

1. How do I contact you?

We are just a click away! Reach us via email/webform, social media, WhatsApp or phone call. We aim to get back to you as quickly as we can.  

If you need to speak to our customer service team during our office operations hours, feel free to contact us at +603 - 2727 1868. Our office operations hours are from 8:30AM - 5:30PM (UTC+08:00), Monday - Friday.  

 

2. Do you ship internationally?

Yes, we do. Customers are responsible for import duties and taxes charged by their own country customs, where applicable. FAQs on shipping is available here. Ensure you read and understand our Shipping Policy before placing order. 

 

3. Do you offer resizing, polishing and repair services?

Yes, we do for any articles purchased from our official store or platform. We will require proof of purchase such as receipt before taking on the services. Please contact our customer service team or find out more here

 

4. Do you offer customisation and engraving services?

Yes, of course! Please contact our customer service team or find out more here.

 

5. Can you help me with my sizing?

Yes, of course! We recommend actual measurement comparison between your size and the article. Each article comes with detailed measurements at the description column. Check out some general tips on finding your right sizes. If you need assistance, feel free to contact our customer service team. We'll be delighted to help! 

 

6. How do I care for my jewellery?

Simple! Generally, keep them clean, separately and in a box that comes with the jewellery when you purchased them. Check out our general tips on how to care for your jewellery. We hope these simple tips help!  

 

7. Can I book an appointment with you?

Yes. We'll be happy to meet you at our office location or via online. At the moment we only offer appointment service for the following:

  • Jewellery customisation orders
  • Articles viewing for articles in a determined price range category

Feel free to contact our customer service team to find out more.